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Returns & Warranties

Return Policy:

All sales are final.

Damaged Goods:

If you receive a damaged product, please contact us within 24 hours of receiving it so that we can help resolve the issue.

Please use the contact information below to email us a picture of the item number sticker (found on box or product) and a picture of the damage to the product. Once we receive that information, we will order you a replacement or start the repair process.


Ashley Sofa Sets & Sectionals

  • Lifetime (7 years) on the frame
  • 5 years on springs and mechanisms
  • 1 year fabric on manufacturer defects

*Please note only sofa sets and sectionals are covered under warranty.

If you received damaged goods or have a warranty claim for a website order or item(s) purchased at Greenhills, please fill out the form below.


If you have questions regarding the damaged goods or warranty process, please contact us.