All sales are final.
If you receive a damaged product, please contact us within 24 hours of receiving it so that we can help resolve the issue.
Please use the contact information below to email us a picture of the item number sticker (found on box or product) and a picture of the damage to the product. Once we receive that information, we will order you a replacement or start the repair process.
Ashley Sofa Sets & Sectionals
- Lifetime (7 years) on the frame
- 5 years on springs and mechanisms
- 1 year fabric on manufacturer defects
*Please note only sofa sets and sectionals are covered under warranty.
If you received damaged goods or have a warranty claim for a website order or item(s) purchased at Greenhills, please email Josh at email@example.com.
If you received damaged goods or have a warranty claim for item(s) purchased at Western Hills, please contact Justin at firstname.lastname@example.org.
If you have questions regarding the damaged goods or warranty process, please contact us.