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Frequently Asked Questions

Q: Do you negotiate?
A: Yes, in store, we negotiate on pricing.

Q: Are the website prices more expensive than what I can buy in the store?
A: Nope! Our online pricing reflects our lowest negotiated price so that you can shop at home and still receive great deals.

Q: How often do you get new merchandise in your stores?
A: We get new inventory in every Monday through Friday. New products are always added to our show room floor.

Q: What is your return policy?
A: For Store and Website orders: All sales are final. If your order arrived damaged, please complete our online Warranty Form.

    For Direct to your Door orders: All sales are final. Please inspect packages/ product for any damage. Packages with damage must be refused at the door at time of delivery. If refused upon delivery, please email and include your order number so we are aware of the issue and can reorder the item. If above was unable to be done, customer is responsible for return shipping costs.

Q: How can I make a payment towards my finance order/ purchase?
A: If you would like to make a payment towards a Greenhills finance, please contact AcceptanceNOW by dialing 513-648-0796. 

Q: When will my order come in?
A: Due to COVID-19 orders may take approximately 8-12 weeks to arrive to our Greenhills store located at 50 Eswin Street, Cincinnati, OH 45218 from the manufacturer warehouse. This time frame also applies to Direct to your Door orders. Please note that orders could arrive sooner or later than this estimated time frame.

Q: Where can Direct to your Door orders ship to?
A: We ship within the contiguous United States. However, at this time we are unable to ship to the following states: California, Connecticut, District of Columbia, Florida, Hawaii, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Nebraska, New Mexico, New York, North Carolina, Pennsylvania, South Dakota, Tennessee, Utah, and Virginia. 


Please contact us if you have a question that may not be listed above.