Frequently Asked Questions

Question: Is ordering my only option?
Answer: No, there are also same day pick up options available that can be found in our store

Q: Do you negotiate?
A: Yes, in store, we negotiate on pricing.

Q: Are the website prices more expensive than what I can buy in the store?
A: Nope! Our online pricing reflects our lowest negotiated price so that you can shop at home and still receive great deals.

Q: Do you deliver?
A: We work with third party delivery companies who can get your products delivered to your home. Check out our delivery page for more details. U-Haul is an alternative option for you to get your items home aswell. 

Q: How often do you get new merchandise in your stores?
A: We get new inventory in every Monday through Friday. New products are always added to our show room floor.

Q: What is Direct to your Door?
A: Items labeled Direct to your Door are able to be shipped directly to most states once available at the manufacturer.

Q: Where can Direct to your Door orders ship to?
A: We ship within the contiguous United States. However, at this time we are unable to ship to the following states: California, Connecticut, District of Columbia, Hawaii, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Nebraska, New Mexico, Pennsylvania, South Dakota, Tennessee, Utah, and Virginia. 

Q: When will my order come in?
A: Orders may take approximately 2 to 4 weeks to arrive to our Greenhills store located at 50 Eswin Street, Cincinnati, OH 45218 from the manufacturer warehouse. This time frame also applies to Direct to your Door orders. Please note that orders could arrive sooner or later than this estimated time frame - delays can occur.

Q: When can I pick up my merchandise?
A: Below are our current Pick Up Hours due to a labor shortage:
       Monday: 11am - 7:30pm
       Tuesday & Wednesday: 11am - 6pm
       Thursday - Saturday: 11am - 7:30pm
    (Pick Up's are not available on Sunday)

Q: What is your return policy?
A: All sales are final.

Q: What steps do I take if my order has damage?
A: If your order has damage, please complete our online Warranty Form within 24 hours of receiving it.

    For Direct to your Door orders: Please inspect packages/ product for any damage. Packages with damage must be refused at the door at time of delivery. If refused upon delivery, please email and include your order number so we are aware of the issue and can reorder the item. If above was unable to be done, customer is responsible for return shipping costs.


Please contact us if you have a question that may not be listed above.