All sales are final.
Direct to your Door Damaged Goods:
Please inspect packages/ product for any damage. Packages with damage must be refused at the door at time of delivery. If refused upon delivery, please email [email protected] and include your order number to inform us of the issue so that we may reorder the item. If the above was unable to be done, the customer will be responsible for return shipping costs.
Other Damaged Goods:
If you receive a damaged product, please Submit a Warranty Claim found at the bottom of this page within 24 hours of receiving it.
This will provide us with important information about your damaged product, including a picture of the item/ serial number sticker (white sticker found on box or product) and damage found on the product. Once reviewed by a team member, we will reach out within 3-5 business days with next steps towards starting the repair process or ordering a replacement.
Ashley, Jackson and Catnapper
- 5 years on the frame
- 3 years on springs and mechanisms
- 1 year on fabric, manufacturer defects ONLY
- 1 year warranty – Frame, Springs, Recliner Mechanisms
- 1 year warranty – Fabric Manufacture defects ONLY
* Please note only sofa sets and sectionals are covered under warranty. We cannot honor a warranty without purchase receipt and item/serial number sticker found on product. *
Ashley Furniture Jackson / Catnapper
We service all warranties within 30 miles of the store.
If you are outside 30 miles, in home service will not be available.
If you received damaged goods or have a warranty claim for a website order or item(s) purchased at Greenhills, please fill out the form below.
If you have questions regarding the damaged goods or warranty process, please contact us.