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Warranty Claims

Return Policy:

All sales are final.


Direct to your Door Damaged Goods:

Please inspect packages/ product for any damage. Packages with damage must be refused at the door at time of delivery. If refused upon delivery, please email and include your order number to inform us of the issue so that we may reorder the item. If above was unable to be done, customer is responsible for return shipping costs.

Other Damaged Goods:

If you receive a damaged product, please contact us within 24 hours of receiving it so that we can help resolve the issue.

Please use the contact information below to email us a picture of the item number sticker (found on box or product) and a picture of the damage to the product. Once we receive that information, we will order you a replacement or start the repair process.


Ashley Sofa Sets & Sectionals

  • Lifetime (7 years) on the frame
  • 5 years on springs and mechanisms
  • 1 year fabric on manufacturer defects

*Please note only sofa sets and sectionals are covered under warranty.

If you received damaged goods or have a warranty claim for a website order or item(s) purchased at Greenhills, please fill out the form below.


If you have questions regarding the damaged goods or warranty process, please contact us.