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Ordering Process

All Sales Final

Please Note: All orders may take longer to arrive due to closures and the COVID-19 virus. 

All orders placed take approximately 10-16 weeks to ship out from the manufacturer warehouse and either arrive to our Greenhills store located at 50 Eswin Street, Cincinnati, OH 45218 or to your shipping address for Direct to your Door orders but could arrive sooner or later.


At check out you can select one of the following shipping options:

1. Pick up your order from Greenhills

Once your order has been delivered to our store, please check in at the front desk when you arrive for pick up. Our team members will ask for an ID/ receipt for purchase verification and from there will assist you with the next steps to make the pick up process as quick as possible.

2. Fixed Shipping (only applies to  items)

If you select Fixed Shipping at check out, your order will be shipped to your home via FedEx or UPS. Once we have the tracking number(s) we will forward that information to you. If do you not see the Fixed Shipping option at check out, the product is not eligible for direct shipment. Shipping exclusions apply - check our Direct to your Door page or FAQ to view.


One of our team members will update you when we know a projected delivery date and once your order arrives to our store we will contact you confirming its arrival. At that time it will be available for pick up.


Please Note: We have a 3 day hold policy for merchandise being held in our warehouse.


If you have any questions about the ordering process, please contact us.