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Ordering Process

All orders placed take approximately 2-3 weeks to ship out and either arrive to our Greenhills store located at 50 Eswin Street, Cincinnati, OH 45218 or to your shipping address for Direct Express orders.

At check out you can select one of the following shipping options:
1. Pick up your order from Greenhills

When your order has been delivered to our store, please check in with one of our team members when you arrive for pick up. Our team members will ask for an ID/ receipt for purchase verification and from there will assist you with the next steps to make the pick up process as quick as possible.

2. Direct Express ship your order (only applies to Direct Express items)

If you selected to have your order Direct Express shipped, once we have the tracking number(s) we will forward that information to you.

3. Prepay for delivery through the third party we work with

One of our team members will update you when we know a projected delivery date and once your order arrives to our store we will contact you confirming its arrival. At that time it will be available for pick up or to schedule delivery for a day and time that works best for you.

If you decide once your order arrives to our store that you would like to set up delivery instead of picking it up, no problem! You can contact Clark and Son’s Moving to schedule delivery. Payment will be received by them directly upon delivery.

 

Please Note: We have a 3 day hold policy for merchandise being held in our warehouse.

 

If you have any questions about the ordering process, please contact us.